Water Treatment company taps into benefits of college business training

Posted: Monday 23rd January 2012

Gateshead College has won a major training contract with one of the world’s leading design and build contractors in the water industry to help it improve business performance.

A number of staff from MWH Treatment are undergoing the Business Improvement Techniques (BIT) training, which is being delivered onsite at the head office in Heywood by the college’s services to business team.

The move is part of an employee development programme being undertaken by MWH Treatment to better equip its staff with the business improvement skills needed to see it through changing market conditions and gear up for future growth.

Over 60 staff from the Commercial, Finance, Procurement, Operations, HR, IT, Solution Development and Health and Safety Departments have completed an NVQ level 2 in BIT training to enable them to identify areas where they can work more efficiently and deliver improvements in business performance.

Another four people have also undertaken the higher Level 3 NVQ training enabling the BIT programme to be extended across MWH Treatment’s Supply Chain and into all the regions in which it operates.

MWH Treatment’s high level of expertise comes from their in-house capability in civil, MEICA and process design, project management and site construction staff including direct labour across all disciplines.

It has designed and built multi-million pound infrastructure facilities for the majority of the UK’s major water authorities including Severn Trent Water, Thames Water, Scottish Water, Northern Ireland Water and Anglian Water.

The BIT training has made employees more confident of identifying and implementing cost improvements whilst improving service and product delivery.

The move is part of a commitment by MWH Treatment to have highly skilled teams in key business areas that can operate effectively together and manage change successfully.

Steve Davies, Business Improvement Manager at MWH Treatment, said “Gateshead College is supporting the company’s strategy to create a ‘community’ of skilled employees who can drive change.

The college has been flexible in their approach by adapting the structure and content of the course to fit with MWH Treatment’s business needs.

The training is contributing to a continuous improvement culture throughout the business which underpins our aim to maintain our position as the market leader within the industry.

In addition to achieving a qualification, the employees have also learnt and implemented various business improvement tools and techniques across the business, which are providing significant benefits.

This includes increased product quality, reduced processing costs and timescales, enhanced reporting and improved quality of service and product delivery”

Kevin O’Reilly, Commercial Director at MWH Treatment stated that “We are constantly looking at ways to improve our people and processes so that our Clients needs are exceeded. This programme is supporting us on our journey and promotes a culture that embraces change and encourages innovation”

Employees are now empowered to facilitate their own workshops while also being able to apply newly learnt skills and techniques to their daily jobs. There’s also a marked improvement in communication and work relationships between colleagues.

Kevin Mott, Head of National Business Development and Curriculum at Gateshead College said: “MWH Treatment recognised the benefit to be had from employee training to help it meet existing and future requirements.

“Improvements have been achieved throughout the business, while thousands of pounds have been saved thanks to employees having the skills to identify and implement improvements.

“The investment will make the company more efficient and competitive now and long into the future.”

The NVQ Level 2 in Business Improvement Techniques consists of a six day programme of education, spread across a two to four month period. It encourages employees to focus on a specific area of their workplace that requires improvement and determine how this improvement can best be carried out. More at www.gateshead.ac.uk

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