Top performance for water2business

Posted: Thursday 12th July 2018

The Consumer Council for Water has revealed and best and worst performing water retailers for complaints in a report published recently.

The report reveals that water2business is one of the top performing retailers and the best performing of the larger retailers with over 20,000 SPIDs, having almost four times fewer complaints than the worst performer.

Charley Maher, managing director of water2business, said: "Ensuring customers receive high levels of customer service was top priority for us when the market opened a year ago, and remains a core part of our strategy today.

"When our customers get in touch, they speak to someone straight away and we aim to resolve any issues quickly. Key to our success are our employees who are passionate about what they do and are on hand to provide expert advice.

"Of course we are human and don't always get things right, but what's important is learning from this to ensure it doesn't happen again.

"While we'd like to reduce complaints further, we're delighted with our industry-leading performance which I am sure will be important when it comes to customers switching their water retailer."

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