Scottish Water re-selects Orbus Software above other MQ leaders as its Enterprise Architecture Solution Partner

Posted: Tuesday 4th May 2021

Scottish Water signs five-year contract with UK Enterprise Architecture software developer to propel digital project efficiency.

Orbus Software has been awarded a 5-year contract by Scottish Water above five other Enterprise Architecture (EA) vendors after re-tendering for its existing partnership via a competitive year-long process.

Scottish Water was formed in 2002 and serves 2.56 million households and over 150,000 business customers in Scotland. The organisation prides itself on the quality of its product, testing its water every two minutes. Scottish Water employs over 4,000 people and is now advancing with an extensive transformation programme across the organisation.

Orbus Software first supplied its iServer product in 2011 to enable Scottish Water to establish an Enterprise Architecture practice, better understand and analyse the impact of change, and support a current state assessment. To date, this has shown beneficial results, including saving time on a number of significant projects and assisting with gaining ISO 9001 certification for Digital Strategy and Architecture processes. This is evidenced by greater controls and transparency - vital for a publicly owned company.

The integration of iServer’s Strategic Portfolio Management (SPM) dashboarding solution is supporting Scottish Water’s increasingly mature EA practice, which in turn is supporting strategic decision making. Individuals across all business units and levels are now able to benefit from consistent process modelling and technology road mapping to inform strategic decision making.

With the support of Orbus Software, Scottish Water has successfully brought all applications and technology components into iServer, centralising the organisation’s view of the architecture. Scottish Water is aiming to fully analyse the impact of strategic decision making across all architecture domains in support of transformation initiatives.

Orbus Software entered a competitive re-tendering process as a part of Scottish Water’s policy to re-evaluate applications every five years via a public RFI. Key considerations for the re-selection of iServer included the user-friendly and familiar Microsoft interface and the strong functionality match with Scottish Water’s requirements. The organised structure within iServer and ease of accessibility allowed the Covid-19 Digital Task Force to easily identify and consider the re-use or re-purposing of systems already on the estate to meet emerging needs during the pandemic.

Paul Douglas, Lead Enterprise Architect at Scottish Water, says: “Orbus Software has supported us for a decade, offering outstanding customer service alongside an incredibly flexible and durable Enterprise Architecture tool. With the recent 2020 upgrade and implementation of the SPM reports we have seen an increase in the understanding of how Enterprise Architecture adds value to the wider business. We look forward to seeing what the next five years brings with Orbus Software, including a potential move to iServer365 which aligns nicely with our digital strategy and integrates with the Microsoft 365 platform.”

Michael D’Onofrio, CEO at Orbus Software, added: “We are looking forward to continuing our longstanding relationship with Scottish Water given that iServer has made a significant impact on the organisation’s digital transformation efforts to date. Having been re-selected from a range of other Gartner Magic Quadrant leaders demonstrates the strength of our iServer solution, enabling us to continue to add value and support Scottish Water for many years to come.”




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April 2021

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