Scottish Water International completes major Canadian contract

Posted: Monday 7th November 2016

The international arm of Scottish Water has completed its second major assignment in the Western Canadian City of Calgary.

A five-strong team of core consultants from the Dunfermline-based public utility carried out a year-long review of Calgary’s Water Resources business unit – making recommendations which could save the city up to £14.8 million a year (C20.5 million (CAD)).

Principal Consultant John Carty, who led the team in Calgary, said:

“This project is another demonstration of how Scottish Water’s knowledge and expertise is in demand, and a fantastic opportunity to promote us on the global stage.

“Our focus was Calgary’s Water Resources business unit, which covers asset management and delivers upgrades and new water infrastructure for the people of the city.

“We made 17 key recommendations across customer engagement, waste water service levels, management of capital investment and the application of capital delivery models.

“These recommendations will help realise significant efficiencies, as well as improved customer experience, enhanced data quality and leaner processes for improved decision making.

“Many of these recommendations are scalable, meaning they could help other infrastructure investment and capital programmes across the city generate efficiencies of their own.”

The assignment follows a review in 2014/15, which saw a team of Scottish Water consultants focus on the Calgary unit’s day-to-day operational activities, identifying efficiency savings up to $5M.

Rob Spackman of Water Resources, of The City of Calgary said: Scottish Water’s Utility experience and first-hand knowledge provided a solid foundation and unique perspective to assess the service efficiency and effectiveness of Calgary’s capital program delivery. Their emphasis on placing the customer at the heart of what they do was reinforced not only throughout the consultation process, but also within their customer focused recommendations, which will help guide how we engage and work with our customers. The Utility is excited by this shift in focus, realizing the value that working with customers to develop levels of service that meet their expectations will bring to both the Water Utility and the overall customer experience”

In the last year, Scottish Water has also secured contracts with clients in South and Western Australia, offering specialist consultancy services to clients keen to learn about Scottish Water’s journey into an efficient publicly-owned service provider.

Ken Hutchison, Managing Director of Scottish Water International, added:

“The successful delivery of the Calgary contract is a clear demonstration of how, using the skills and expertise of Scottish Water employees and our experience of transforming the delivery of water services in Scotland, we can help international clients raise standards and reduce costs.

“To win and successfully deliver back-to-back contracts is testament to the quality services we are able to deliver across the board.”

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