Praise for utility staff who stop water leaks

Posted: Monday 26th November 2012

Enhancing the skills of employees who reduce leaks from pipes has earned Scottish Water a coveted People Management Award.

From around 60 entries Scottish Water was named as one of six finalists in the Organisational Learning Category of the Chartered Institute of Personnel and Development's (CIPD) 2012 People Management Awards. Competition for the award was fierce with finalists including organisations such as the London Organising Committee of the Olympic and Paralympic Games, HMV and Harrods.

Comedian Patrick Kielty announced Scottish Water as the category winner at an awards ceremony in London on Wednesday.

Paul Kerr, General Manager of Operations Services, said:

"Scottish Water works hard to stop water leaking from pipes in Scotland. In 2011-12 we reduced leakage by a further 70 million litres of water per day. Key to the success of this is developing the skills of our workforce to deliver real benefits for customers the length and breadth of Scotland. We're delighted that our work to develop a skills framework for leakage delivery staff has caught the eye of CIPD judges, in the face of stiff competition."

Scottish Water's Leakage Delivery and People and Organisational Development teams were praised for an "innovative programme that has made a real difference to customers, the community and employees". The judges also praised Scottish Water for its development of their leakage detection Modern Apprentices and for leading the design of a new skills framework and quality assurance process with the Sector Skills Council Energy & Utility Skills.

Paul Campbell, Organisational Learning Lead for Scottish Water added:

“This is a fantastic result for Scottish Water and further highlights how our investment in learning is helping our people to recognise their potential while also delivering tangible business results. The CIPD Organisational Learning award is one of the most prestigious awards in the field of learning and development and as such it’s great recognition for us and yet another step on our journey to becoming Scotland’s most valued and trusted business”.

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