Pittsburgh Water & Sewer Authority Selects VertexOne to Optimize Business Operations and Customer Service

Posted: Wednesday 7th April 2021

The Pittsburgh Water & Sewer Authority (PWSA) announced the selection of VertexOne to provide enterprise-wide, integrated, and robust enhanced software-as-a-service (SaaS) solutions. VertexOne enters this partnership with PWSA to provide the utility with a state-of-the-art Customer Information System (CIS) powered by SAP, Enterprise Resource Planning (ERP) software, and customer self-service solutions.

“We selected VertexOne as a partner for this ambitious project because we were impressed with their strong track record of success implementing similar solutions for other peer water utilities. We enter this partnership confidently as VertexOne staff prepare to serve as a critical extension of our internal team,” shares PWSA Chief Executive Officer, Will Pickering.

With this partnership, PWSA will accomplish both short-term and long-term goals:

  • Customer Experience: PWSA’s 80,000 water and wastewater customers and 110,000 wastewater only customers will enjoy improved user experience with customer defined communication channels and modern customer self-service functionality that adapts to changing customer needs.
  • Modern & Intuitive System: PWSA staff will enjoy deeply integrated CIS and ERP systems which will eliminate the burden they currently experience with manual processes. VertexOne CIS EnterpriseTM will also optimize PWSA’s billing and payment system through expanded channels.

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May 2021

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