Ofwat publishes business planning consultation

Posted: Monday 22nd April 2013

Ofwat has published proposals which outline how it expects companies to submit customer-focused business plans, which will help determine how much they can charge their customers from 2015 to 2020.

Ofwatís risk-based approach to reviewing companiesí plans is new and will strongly encourage companies to focus on their customers rather than the regulator. The consultation emphasises that the best business plans should show how companies have actively engaged with their customers and stakeholders. Their plans should clearly show how they have taken customersí needs and wishes into account.

The regulatorís consultation on business planning expectations follows its January consultation on how it will set price limits from 2015 to 2020. This set out how Ofwat is planning to change the way it regulates the water and sewerage sectors to drive more efficient, customer-focused companies, and ensure more sustainable water use.

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