Posted: Monday 15th August 2016

New app to reduce response times for lone worker falls, accidents and medical issues.

Morrison Utility Services (MUS), the leading utility services provider in the UK, has developed a lone worker app that provides significant new safety measures for operatives working in isolation.

The new app ensures that any MUS operative working without close or direct supervision will now benefit from an instant alarm system, reduced response times and faster assistance.

Using GPS/GPRS location tracking technology, the app enables supervisors and designated alarm respondents to pinpoint a lone worker's precise location details following notification of an emergency situation. An accelerometer, built into the majority of smartphones issued to MUS contract teams, is designed to recognise sudden changes in movement (e.g. falling), as well as pre-set periods of non-movement that could signify injury or loss of consciousness.

The app's detection of an emergency incident triggers an automatic SMS alert to the MUS Incident Line team which operates a 24/7/365 service, and up to four designated mobile contact numbers. The alert includes GPS location coordinates and an emergency message that can be set in advance.

An emergency alarm can be triggered in a number of ways:

If a designated panic button is double tapped by the lone worker

If the app senses no movement of the device over a pre-determined period of time - each new movement will immediately reset the countdown timer

If the app detects freefall followed by a hard landing (sensitivity settings can be adjusted)

If a pre-specified timed session is exceeded

To prevent false alarms, the lone worker receives an initial alarm confirming that an alert text is set to be triggered. The alert is sent if the alarm is not cancelled within the defined 45 second response time.

MUS Director of Safety, Health, Environment and Quality Paul Kerridge commented: "The risks associated with lone working in the utility sector are clear. With nobody on hand to assist, an operative experiencing an injury or medical emergency whilst working out of hours or undertaking lone working activities can find themselves in a difficult situation. We are fully committed to the safety and wellbeing of all our employees and this app provides lone workers across our workforce with improved safety and greater peace of mind."

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