Posted: Tuesday 13th May 2014

This year’s Institute of Water Annual Conference and Exhibition is less than one month away – and even more industry experts have been confirmed to speak at the high profile event.

The conference, which will take place from June 5-6, 2014 in the At-Bristol Science Centre, Bristol, will focus on ‘delivering great service’ both inside and outside today’s water industry - including customer expectations of the future and what role technology can play.

Open to both Institute of Water members and non-members, the Annual Conference and Exhibition will offer the latest industry thinking, innovation, best practice, news and ideas.

Mary Gober, founder of Mary Gober International, is one of the four keynote speakers at the conference. She is an internationally-renowned expert in helping organisations to implement their service strategy, and improve their service ethos, relationships and interactions with customers.

Also featuring at the event is Mark Enzer, Group Practice Manager at Mott MacDonald, who will be addressing customer service in the water industry.

Focusing on customer service from outside the water industry, meanwhile, will be Michael Auliar, Fleet Sales Director of Nissan and Bob Evans, Communications Chief at Oracle.

And a host of experts including Chris Jones, Research and Development Manager at Northumbrian Water, Professor Tom Curtis, Professor of Biological Engineering at Newcastle University and Chris Sayers, Chair of Northumbria University, will be examining the impact of technological advances on tomorrow’s customers.

In addition, customer expectations in a changing world will be the hot topic for Martin Lunn, Supply Demand Strategy Manager at Northumbrian Water, David Seymour, Head of Market Development at Business Stream, Doug Johnson, Deputy Director of Applied Science and Scientific Consultancy at the Met Office and David Oliviant, Chairman of the Major Energy Users Council Water Action Group.

They join an already impressive line-up of leading industry figures which includes Dame Yve Buckland, Chair of the Consumer Council for Water, keynote speaker Cathryn Ross, Chief Executive of Ofwat, keynote speaker Jo Causon, Chief Executive of the Institute of Customer Service and keynote speaker Colin Skellett, Chief Executive of Wessex Water.

The programme will also feature ‘young speakers’ David Jarvis, Customer Relations Manager at Severn Trent and Ray Arrell, Renewable Energy Engineer at South West Water.

Lynn Cooper, Chief Executive of the Institute of Water, said: “The Annual Conference and Exhibition will soon be upon us and with this truly first-class line-up of speakers, is not to be missed.

“Our speakers come from a range of sectors and organisations, but what they have in common is the ability to draw on their experience to illuminate, inform and inspire.

“Delegates will encounter perspectives from both inside and outside the water industry, as well as have the chance to network, socialise and make important new contacts.

“Places are still available for the conference and exhibition and we’d urge anyone with an interest in the water industry, whatever their role, to attend the event. It will provide a fantastic opportunity for personal development and a real insight into the challenges facing our sector – and how we might address them.”

Exhibitors at the conference include Aqualogy, ATA Recruitment, COGNICA, Driver Project Services, The Foundation For Water Research, Glasgow Clyde College, GPS PE Pipe Systems, Complete Asset Life Management Group Ltd, Primayer, Saint-Gobain PAM UK, Stonbury, Technolog Limited and Watertrain.

Following the Annual Conference and Exhibition, The Institute of Water National Innovation Awards 2014 will take place at The Institute of Water’s President’s Dinner at the Bristol Marriott Royal Hotel in Bristol on June 6, 2014.

The awards, which are sponsored by Thames Water, recognise outstanding innovations within the water industry, and also demonstrate the Institute of Water’s commitment to promoting forward-thinking ideas and facilitating career development. They are open to companies or individuals working within the water and waste water sectors.

Winners of the Institute of Water’s Regional Innovation Awards will battle it out to claim top spot at the prestigious ceremony, which is now in its fourth year.

For more information on The Institute of Water’s Annual Conference and Exhibition, and the National Innovation Awards 2014, visit

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