IWNL Invests in its Customers and Resilience with New Contract

Posted: Thursday 18th July 2019

Nationwide emergency water supplier, Water Direct, has announced that Independent Water Networks (IWNL) has signed a new contract with them for alternative water supplies.

IWNL are appointed by Ofwat on a site by site basis to provide water services; this is known as a New Appointment and Variation (NAV). Much like water wholesalers, IWNL are therefore required to have an alternative water supply strategy for when the mains supply is unavailable for any reason.

The partnership between Water Direct and IWNL has been ongoing since 2013. This new contract is four times larger than the previous agreement. Following IWNL’s continued growth, supplying more areas across the country with its total connections now standing at over 12,600, and growing expectation from customers, they have scaled up of their emergency plans.

The contract includes membership to the Nationwide Bottled Water Bank and covers emergency tankering and doorstep deliveries for vulnerable customers. As part of the Nationwide Bottled Water Bank, IWNL has access to an emergency supply of quality assured bottled water during unexpected supply interruptions and planned maintenance works. The bottled water is stored at strategic locations across the country allowing a swift response when a delivery is required.

Rob Allan Senior Contract Manager at Water Direct commented, “With connections across the country, IWNL needs nationwide coverage from an alternative water supplier. This is where Water Direct is well-suited as a partner, with 20 bottled water storage locations across the UK. This allows for swift delivery to all of their connection areas, to meet their SEMD (Security & Emergency Measures Directive) requirements.” Normal 0 false false false EN-GB X-NONE X-NONE

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