Customer support upgrade

Posted: Wednesday 24th July 2013

Following its recent acquisition of SebaKMT, Megger has now significantly upgraded and enhanced customer support services for the market-leading SebaKMT range of water leak detection products.

These services are now provided by Megger’s dedicated and experienced Technical Support Group in Dover. This team is staffed by twelve expert engineers, ensuring that customers not only have easy access to advice and support, but also that they receive fast, accurate answers to their queries.

The existing field sales and support team for SebaKMT water leak detection products, whose work complements that of the new in-house support services, is largely unaffected by the new arrangements, and existing customers will continue to work with their usual contacts. In response to the strong UK demand for the products the team has, however, been strengthened by the appointment of an additional engineer.

“Our products are saving water utilities and other users huge amounts of money by allowing them to locate leaks quickly and accurately,” said Jeremy Hewlett, Manager of the SebaKMT water products group at Megger. “Because of this, we already have a strong and growing customer base in the UK and around the world.”

“We have ambitious plans to further expand that customer base by providing our new and enhanced support services, and also by continuing to develop products that are innovative, affordable and an accurate match for our customers’ evolving needs.”

The SebaKMT water leak detection range from Megger includes flow measuring systems, leak location correlators, pre-location loggers, acoustic and gas pinpoint leak locators, and fully equipped leak location vans. UK technical support for all current and legacy products is now provided exclusively from Megger’s Dover headquarters, where sales and commercial enquiries are also now being handled.

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