Articles & Case Studies


Posted: Wednesday 12th May 2010

Yorkshire Water has extended its sophisticated vehicle tracking solution that uses DigiCore’s C-track technology to include a further 130 vans, following the success of the system in terms of enhanced customer service and workflow management. The additional vehicles bring the total number of vans being tracked by C-track to more than 500 and will be used by technicians that have recently been in-sourced having previously worked for a service partner.

Each vehicle will be fitted with a C-track device along with a panic alarm and driver ID. This will provide added safety and protection to Yorkshire Water’s mobile workforce whilst giving office-based schedulers access to a real-time overview of the whereabouts of technicians to streamline the job allocation process.

Yorkshire Water will achieve further benefits following the integration of vehicle location information provided by C-track with an existing workforce management application. This will enable data to be plotted into a single view via the company’s in-house GIS system that is available on all technicians’ ruggedised mobile laptops.

Geoff Dyson from Yorkshire Water commented: “Our vehicle tracking solution forms an essential aspect of a new maintenance strategy that supports our aspiration to become clearly the best water company in the UK. The latest developments will help us build on the operational efficiencies already achieved over the past three years working in partnership with DigiCore.”

Tom O’Connor, Managing Director of DigiCore Ltd said: “The expansion of Yorkshire Water’s vehicle tracking solution recognises the measurable operational and business benefits that have been achieved across their technician fleet. The C-track system has become the vehicle tracking system of choice amongst utilities businesses by repeatedly demonstrating the value it can provide.”

Yorkshire Water has achieved a range of benefits since deploying C-track following a four-month trial involving 60 vehicles in 2007, designed to establish the tangible benefits if adopted across the entire technician fleet. These have included significant improvements in terms of customer interface in the field; response to leakage targets; and compliance around the water sampling function.

C-track is a real-time vehicle tracking system that provides vital information about mobile assets and workforce. Suitable for fleets of all sizes, C-track can deliver real benefits to fleets by reducing fuel consumption; optimising vehicle utilisation; improving driver performance and safety; enhancing service levels; increasing protection against vehicle theft; and supporting environmental responsibility.

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