Articles & Case Studies


Posted: Thursday 10th September 2015

Xchanging plc, the business technology and services provider, has been awarded a contract with Wessex Water, the water and sewerage utility provider to 2.7 million customers across South West England.

Under an offshoring arrangement with Wessex Water, Xchanging Malaysia from its offices in Kuala Lumpur, will deliver software consultancy and development services, and will provide expertise as Wessex Water transforms its IT operations to face the deregulating market.

With the 2014 Water Act confirming the deregulation of the UK non-household water market – giving businesses the opportunity to choose their provider for water and sewerage services – Wessex Water required a flexible and transparent IT infrastructure to meet the Open Water industry regulations that govern separation between the wholesaler and retailer business arms.

Throughout the tendering process, Wessex Water stipulated the need for a partner which could demonstrate a long term commitment to excellence and collaboration, as well as deliver a strong roadmap for future developments to maintain its current high levels of service.

Phil Pike, Group Head of Information Services, at Wessex Water, said: “At the heart of everything we do is our commitment to putting our customers first. We’re investing in the technology, systems and processes to engage further with customers; hear and act on their feedback and improve the way we work with them to provide a quality service.”

Following an appraisal, Xchanging was identified as the ideal candidate; In Xchanging we have found a partner that shares our vision and has the right credentials and experience to meet our needs.” Pike added, “The proposed transparent programme delivery framework matched our requirements perfectly, with the integrated reporting and management dashboards presenting us with complete control over all our work streams.”

In its capacity as IT delivery partner, Xchanging will be responsible for providing the resources and expertise to drive the transformation of core existing IT services and the design, development and delivery of new solutions to give Wessex Water a comprehensive wholesale and retail service. To avoid the potential visibility and timeline pitfalls that frequent offshore development, an agile delivery method will be implemented across projects, where requirements gathering, development and testing happen concurrently and in collaboration with Wessex Water.

Murali Nadarajah, CEO XM JV between YTLC and Xchanging comments: “We’re very excited to be working with Wessex Water on this significant programme. We are proud that our technology insights, innovation and experience of delivering infrastructure and compliant business processes showed Wessex Water that Xchanging would be its ideal solutions provider.”

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