Articles & Case Studies

Safe Shores Monitoring makes safety plain sailing for SUEZ

Posted: Monday 4th November 2019

SUEZ Water Technologies and Solutions (SWTS) is a global expert in the water and waste sectors. In the UK, the company employs over 900 people who provide industrial services and solutions to customers that secure and recover critical water and wastewater resources.

About ten of these employees are lone workers based in the North of England. Two years ago, SUEZ operations manager Stuart Elliott-Thatcher switched the company’s lone worker protection services for this group to Safe Shores Monitoring.

Safe Shores Monitoring specialises in offering 24/7 monitoring and response to lone workers through a range of technologies such as devices and smart phone apps. Emergency response and support is delivered through its state-of-the-art Alarm Receiving Centre (ARC), a high security facility that is accredited to provide a UK-wide emergency response service which bypasses the 999 system. The Safe Shores Monitoring ARC supports and responds to the latest digital sensor and telemetry technologies, and its highly trained operators provide expert assistance to users exposed to any accident, incident or the criminal activities of others.

SUEZ employees supported by lone worker protection are frequently required to travel to water works sites and businesses, including municipal water, waste-water or sludge treatment operations. Their protection in the case of accident or attack is assured with the use of Safe Shores Monitoring’s Chaperone device.

The Chaperone is a lightweight fob that can be worn on a lanyard or attached to a key ring. It can be configured to offer advanced ‘man-down’ and location services via a roaming sim card which enables GPS location tracking, an SOS button that summons immediate assistance as well as a two-way communication system to ARC staff.

Stuart Elliott-Thatcher said SUEZ chose the Chaperone device because of its high specification of service and ease of use.

“Our staff travel to remote sites and where health and safety is a key priority. They needed a robust solution that was easy to use and the Safe Shores Monitoring device perfectly met the requirement,” he said.

“Safe Shores Monitoring further impressed with their dedication to customer service. We actually switched from one solution to another and the transition couldn’t have been easier while the after-care support was excellent. Feedback from our staff who have been using Chaperone has been extremely positive. They feel safe out on the road and on site knowing there’s support at the push of a button.”

Tom Morton, CEO of Safe Shores Monitoring, said: “Working with clients like SUEZ who are experts in their field is rewarding because they understand how to achieve outstanding results. Safe Shores Monitoring has been their lone worker technology provider of choice for two years because we also believe in delivering the best results for the best price.

“We have worked with SUEZ to offer the optimum solution for their employees. The easier a device is to use the more likely it is that an employee will actually use it. Adoption of lone worker technology is a challenge for the industry which is why Safe Shores Monitoring has adopted a range of device and app technologies to suit out customers’ needs. SUEZ employees’ use of Chaperone is an excellent example of having the right device in the right hands and ensuring that both users and employers enjoy peace of mind.” Normal 0 false false false EN-US X-NONE X-NONE

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August 2021

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