Articles & Case Studies

Regional Waste Recycling reaps plant efficiency through CDEnviro service & support

Posted: Thursday 7th August 2014

Leading waste water recycling specialists RWR, have experienced the benefits of the CDEnviro CustomCare offering through on-site support and regular plant audits.

The West Midlands based company, who installed a gully waste processing plant in January 2013 at their site in Stratford, East London, have effectively been able to ensure optimum plant performance through the CDEnviro network of service and support engineers.

The G:Max gully waste processing plant from CDEnviro has revolutionised the way in which they classify waste and recover sand from waste material but the customer experience doesn’t just stop there with plant performance. Following commissioning, support was offered and delivered on an on-going basis to ensure that plant productivity remained at the highest possible level.

RWR are specialists in the collection of solid and liquid waste and have become an established name in East London for handling a variety of tankered waste including gully waste, road sweepings and waste water from utility companies.

John Edwards, Operations Director of RWR comments, “With our scale of national coverage and in particular for our waste management services from liquid treatment centres to recycling centres, it’s imperative that our plants run to the absolute optimum capacity at all times where possible. The CustomCare offering from CDEnviro has allowed us to achieve this at our Stratford site through regular on-site visits, excellent response times, professional and knowledgeable engineers and even on-going telephone support if and when required. The CustomCare team have been a pleasure to work with and the engineers have always been responsive to our requests regardless of when and how soon we needed their assistance. The fact that we purchased a second plant from CDEnviro is testament to the solid working relationship that we have developed since the initial install. We have regular communication with their team of engineers and their approach is very much proactive. They also take on board any ideas that we may have ourselves with regards to any specific results that we want to achieve from the plant.”

CDEnviro CustomCare Manager Fergal Campbell comments, “With approximately 15 tankers being delivered to their Stratford site daily, taking in on average 350-400m³ per day, it’s vital for RWR that our plant performs to the maximum level of productivity. Not only does our design allow us to achieve this on behalf of the customer, but the service and support provided following commissioning is just as imperative to ensure the highest volume of reclassified waste recovery, which ultimately allows RWR to significantly reduce costs associated with landfill tax”.

“We have a network of service engineers throughout the UK who are on hand to offer on-site assistance and maintenance support should the need arise. At each individual site visit, a plant audit and report is generated and this is shared with the customer to give them full visibility on the condition of their plant and any potential recommendations for future

operations. Our site visits are also the perfect opportunity for us to carry out any practical improvements or calibration checks also”.

RWR prides itself on the fact that 0% of the waste it handles is sent to landfill. The introduction of the G:Max system from CDEnviro means the system can now take in a much wider range of wastes to be processed without the problem of blockages. Overall 40-50% of the incoming material is sand which is recycled through this process and diverted from landfill, representing a huge saving overall. The G:Max recycling system is suited to any waste handlers operation regardless of plant size as the equipment is compact enough to fit in an area the size of a single car parking space.

CDEnviro tailored the G:Max system specifically to RWR’s requirements by designing a system that could receive solid/liquid waste fed from an excavator bucket to suit their existing equipment on site.

Likewise, CDEnviro can also tailor service support packages for customers following plant commissioning to ensure a service that is second to none and a plant that continues to perform as promised.

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