Articles & Case Studies


Posted: Tuesday 19th June 2012

Connexion2, a U.K.-based company that provides lone worker solutions to organisations internationally, is supplying its multi-award winning lone worker device, Identicom, to American Water. Supplied through Connexion2’s authorized partner in North America, G4S Justice Services LLC and their LoneProtector℠ solution, the combination of Identicom and G4S’s advanced monitoring solution provides peace of mind to both workers and employers alike.

American Water, the largest publicly traded U.S. water and wastewater utility company, employs approximately 7,000 people in more than 30 U.S. states and parts of Canada. The company chose to incorporate the use of Identicom with its existing safety and risk management programs to enhance the ability of reducing risk to its workers and facilities.

The Identicom lone worker device looks like a normal identity badge but is actually a GSM communications device with GPS and Man-Down functionality. It is easy to wear and discreet to operate by the user should they feel their safety could potentially be compromised, by opening a voice channel back to the G4S monitoring centre. The device can be used to give visual feedback on battery life and GSM signal strength, it can capture voice messages left periodically by a user in line with information reflecting their activity, and it provides a potential 24/7 link to monitoring support should it be required.

The Identicom t777 devices supplied to American Water also include ‘Man Down’ technology enabling the product to raise an alert automatically in the case of injury or incapacity of the user. This is through leading technology incorporated into the Identicom whereby degrees of movement and impacts are detected and constantly analysed by the devices. The devices are also GPS / GPRS enabled to ensure accurate positional information outdoors, enabling potentially vital information to be sent quickly to emergency responders in the event of an alarm. Lone workers are also linked to Connexion2’s Mobile Workforce Management Platform (MWMP) through integration with G4S’s client facing web portal. MWMP is a web based platform utilising Google Maps ® that allows managers to better communicate, coordinate and deploy lone worker activities to improve job allocation and provide additional safety-led features and aid best practices.

Prior to implementing the Identicom solution, American Water conducted extensive field trials, which were carried out under a pilot program in multiple locations across the United States. During these trials, American Water was able to successfully test and assess the Identicom devices as well as G4S’s monitoring software and Alarm Receiving Centres.

“American Water is committed to the safety and security of our employees and our facilities, which are both essential to the treatment and delivery of high-quality drinking water to our customers,” says Nicholas Santillo Jr., Senior Manager, Operations Security for American Water. “Adding Identicom to our existing risk management assets helps safeguard our hard-working staff as well as protect the integrity of our systems so that we can ensure continued reliable service to our customers.”

Chris Allcard, Sales Director of Connexion2 commented: “This project is a great example of true partnership between Connexion2, G4S and the client. Through the discussions and pilots we ensured we provided the solution that meets American Water’s demanding requirements. We’re hoping this can further raise the profile of lone worker safety as the basis for future successes in Utilities, but also in other industry sectors in North America.”

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