Articles & Case Studies

Award of Northumbrian Water’s “Water Distribution Maintenance Service” Contract

Posted: Thursday 20th May 2010

Fastflow, the utility infrastructure services provider, has won the clean water contract for the Asset Management Period 5 with Northumbrian Water commencing April 2010. The contract safeguards over 250 jobs in the North East of England and is likely to be worth approximately £200m over a 10 year period. Fastflow will become Northumbrian Water’s sole Clean Water Contractor with responsibility for carrying out water network rehabilitation / renewal work, new connections, repair and maintenance, reinstatement and metering works.

Neil Armstrong, owner and Chief Executive Officer, believes the business is now well positioned to continue to deliver excellent service to current clients and to develop other revenue streams through the company’s network rehabilitation, trunk mains cleaning and smart systems capabilities.

“This contract represents a major milestone for Fastflow: we’re an ambitious company and it provides us with a stable platform from which we can continue to grow the business.”

“We faced stiff competition from many of the larger, well known utility contractors, so it’s testament to every employee within Fastflow that Northumbrian Water has chosen to renew such a critical contract with us”

Richard Seales, Northumbrian Water’s Distribution Operations and Maintenance Manager (Water) said: “We are very pleased with the appointment of Fastflow and see them as a key partner in driving improvements in performance throughout the delivery of investment in water networks in the next AMP and beyond.

“We are confident that Fastflow will assist us in maintaining serviceability and excelling in delivery of a first class customer service embracing our approach of Right First Time Every Time.”

Details on Fastflow Pipeline Services Ltd

Fastflow is an independent business with over 18 years experience in the water and gas sectors. It was acquired by Neil Armstrong from Northumbrian Water in 2005 via a management buy-in. Over the course of the AMP 4 period the business has invested heavily in health & safety, customer care, employee development, business standards and smart systems integrated with mobile telephony for the capture of site information in real-time.

The company has also invested heavily in a patented solution for water trunk mains cleaning which is being successfully deployed on a separate contract with Northumbrian Water. Other key utility asset owning clients are Scottish Water and National Grid. Through achieving Lloyds accreditation for water and gas new connections, the company also carries out work for many major housebuilders, including Persimmon Homes and Galliford Try.

Fastflow had sales of £22 million in 2009 generating an operating profit of £1 million. The business offers clients a full range of in-house services such as scheme design, streetworks management, project management, construction and 24hr customer care.

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